Enterprise Support
We're Here for You 24/7
Mission-critical workloads require mission-critical support. Our global team of engineers is ready to help you at any time of day.
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Jamie • Senior Engineer
Hi! I see you're having trouble with the WebSocket limit. Let me bump that for you.
99%
CSAT Score
Average rating
<5m
Response
Median time
24/7
Availability
365 Days
Designed for Performance
Every detail engineered to help you execute faster.
Dedicated Success Manager
A single point of contact who understands your architecture and business goals. No explaining your stack twice.
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15-Minute SLAs
For critical incidents, we guarantee a response from a senior engineer within 15 minutes.
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Private Slack Channel
Direct line to our engineering team. Chat with us just like you chat with your own colleagues.
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More Than Just 'Support'
We don't just fix bugs. We help you architect for scale, review code, and optimize costs.
- Architecture Reviews: Pre-launch audits to ensure your agent swarm is ready for production traffic.
- Cost Optimization: Quarterly reviews to identify unused resources and save you money.
- Feature Priority: Your requests go straight to the top of our product roadmap.
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Enterprise-grade security & compliance